Job review from Matthew in Richardson, TX 75080 on 05/16/21
Process, and potential benefits/considerations, were explained very well. The documentation sent in advance of the sales visit was extremely helpful — I knew what to expect and knew that it met my goals for the project.
The materials I was sent in advance set the tone for what would be bid, and I was quite satisfied with Ross’ assessment. Some sales pitches leave a lot to be determined by the installation team. “If we need X, it’ll cost Y.”
When I walked away from talking to Ross, I knew exactly what would be done, what would be installed and why. He had enough understanding of the product and my property to give me a completely accurate assessment of need. He talked me into installing a sump pump — citing evidence of past water penetration into the space that I personally hadn’t observed. I wasn’t sure if I needed it — but I definitely did. There was a very heavy rain shortly after the install job. My yard was absolutely inundated, but the crawl space was dry, and I heard the pump hard at work. Thanks Ross, for protecting my house better than I would’ve! I likely avoided an expensive repair this week because of his principled, professional, but firm suggestion on this part of the job.
Stephen and team were professional, and respectful of my home. I felt like the work was competently supervised. The system has performed well in some very heavy rain recently, keeping my crawl space dry and humidity reasonable. The energy efficiency of the home has improved dramatically. That suggests Stephen and his team did a good job on things like seals, drainage and insulation. The equipment seems to be performing as advertised with minimum trouble.
The only feedback I would give is for Olympic to ensure the crew has what it needs — and for Stephen and the crew to make sure their equipment works — before they go out. There were a couple situations where the crew arrived with broken equipment (one sprayer malfunctioned) or short on supplies. These resulted in extra visits to my home, something I imagine many folks want to avoid mid-pandemic.
The crawl space was left in great shape, and my house looked exactly like they’d walked into it when they were done!
What type of work did you have done:
Crawl Space Repair
What made you choose our company:
I already have recommended Olympic, to my neighbors! I don’t know if they’ll pull the trigger, but I cannot speak highly enough of the results!
I chose Olympic because Olympic informed me (sending me materials beforehand, giving me a detailed technical breakdown of the project) BEFORE I signed a contract. I went into the project comfortable with the cost, fully understanding of the scope, and Olympic delivered what I was promised.
Ross was reachable during and after the work, and checked in on me to ask how the system was performing, which I appreciated.
Overall, Olympic’s people exuded professionalism, technical skill, and confidence in their work, to a degree unmatched by the competition. Olympic’s experience is plainly visible. I was well-informed and the process was quite smooth.
Richardson, TX 75080
Sunday, May 16th